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5 PR Lessons You Can Learn from A Serial Obsession

Posted by Lauren Kaufman on Dec 8, 2014 10:06:46 AM

If you’re anything like me or the other 5M people who have downloaded the podcast since it launched in October, you have a serious Serial addiction. As the fastest podcast to ever hit this milestone on iTunes—in just 9 weeks’ time according to Apple—Serial has quickly developed a cult following. The Telegraph called it the greatest podcast ever made, and each episode receives an average of over 1.5M listeners. Over 171K Redditors have visited the Serial sub-reddit, and the 15 year-old story of Adnan Syed and the murder of his ex-girlfriend Hae Min Lee has truly become a viral sensation across the internet, drawing attention from celebrities and influencers such as Kelly Oxford, Danny Zucker, Patton Oswalt, etc. Further, the podcast’s production team recently announced they raised enough funding to develop a second season of the show.

Clearly, the Serial team is on to something big. As I dug deeper and deeper into the conspiracy theories, memes and forums, I couldn’t help but wonder how the show was able to get consumers SO engaged, SO quickly, and began to think of what this means from a PR standpoint. Below, check out five PR lessons you can learn from Serial’s success:

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Topics: consumers, Apple, PR, social media, Podcasts, Serial, Transparency, engagement, Storytelling, Mobile, headline, Reddit

How millennials are making organizations more transparent

Posted by Phil Nardone on Sep 25, 2014 7:39:46 AM

As a manager, you must understand your workforce and what motivates and inspires them.

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Topics: volunteer, PAN Communications, gen-X, Gen Z, millenials, Oxford Economics, Transparency, Baby Boomers, Council of PR Firms, SAP

3 Rules for Community Managers During A Crisis

Posted by Jessica Payne on Oct 4, 2013 8:14:16 AM

Social media stops for no man, but what if resources are suddenly scarce due to an unforeseen crisis? Here are 3 things you can do to keep the community humming along even if the “front office” is closed.

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Topics: Crisis PR, community management, community manager, PR, social media, crisis communications, Emergency, digital media, Authenticity, Transparency, crisis management, social channels, Jessica Payne

Crisis Management: Plan Ahead, Don’t Hide Your Head

Posted by Gene Carozza on Aug 27, 2013 10:07:29 AM

I spent part of last weekend shopping around for new tires for my car, when I saw a huge advertisement for Firestone – buy three, get one free. Sounds like a deal, right? Perhaps, but I quickly passed on the opportunity, largely because I have no trust for Firestone’s products after the fiasco that occurred about 13 years ago.

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Topics: Product Disruption, Crisis PR, PAN Communications, PR, crisis communications, tylenol, PAN, Chain of Command, Miley Cyrus, Stakeholders, brand reputation, Lance Armstrong, Authenticity, Transparency, Gene Carozza, crisis management, Firestone, A-Rod

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