Social media stops for no man, but what if resources are suddenly scarce due to an unforeseen crisis? Here are 3 things you can do to keep the community humming along even if the “front office” is closed.
Topics: Crisis PR, community management, community manager, PR, social media, crisis communications, Emergency, digital media, Authenticity, Transparency, crisis management, social channels, Jessica Payne
Crisis Management: Plan Ahead, Don’t Hide Your Head
Posted by Gene Carozza on Aug 27, 2013 10:07:29 AM
I spent part of last weekend shopping around for new tires for my car, when I saw a huge advertisement for Firestone – buy three, get one free. Sounds like a deal, right? Perhaps, but I quickly passed on the opportunity, largely because I have no trust for Firestone’s products after the fiasco that occurred about 13 years ago.
Topics: Product Disruption, Crisis PR, PAN Communications, PR, crisis communications, tylenol, PAN, Chain of Command, Miley Cyrus, Stakeholders, brand reputation, Lance Armstrong, Authenticity, Transparency, Gene Carozza, crisis management, Firestone, A-Rod
Shout it from the rooftops! Or Twitter or Facebook or LinkedIn…
Posted by Jason Ouellette on Apr 3, 2013 6:53:16 AM
"An increasing number of public companies are using social media to communicate with their shareholders and the investing public," the SEC said in its report Tuesday. And in other news…
Topics: IPO, social media, crisis communications, Public Relations, SEC
Lessons to Learn from Boston Cab – Do You Have a Crisis Plan In Place?
Posted by Marki Conway on Apr 2, 2013 8:22:53 AM
This is a collaborative post written by Jason Ouellette and Marki Conway.
Topics: crisis communications, Boston
Note to Lance Armstrong: Redemption Begins With an Apology
Posted by Jim Barbagallo on Oct 22, 2012 7:06:21 AM
It’s curtains for Lance Armstrong.
Topics: guidelines, Peter Morrissey, crisis communications, Public Relations, brand reputation, apology