As we celebrate our 20th anniversary at PAN this year, I am proud to write these blog posts every month that take a look back at where we have come from and where we are going. Over the past three months, I decided it would be fun to focus each post on one of the three pillars of a PR firm: talent, new business and clients.
I like to think that I saved the best for last with this three-part blog series. Not to say that clients outweigh my appreciation for the other two pillars discussed in my previous two posts: talent and new business. But, the conversation around clients is an interesting one. Clients are one area that really demonstrates just how much PAN has grown over the years.
Clients are what keep us in business, keep us motivated and keep us fresh. Over the years, our clients, past, present and future, have played and will continue to play a role in shaping PAN. For me, something that sets PAN apart when it comes to clients, and has attributed to an average client tenure of three-and-a-half years, is our VPs’ level of involvement. From the minute Mark or Tim identifies a prospect, we assign a VP; that VP has a vested interest in winning the business and stays on the account adding value throughout its tenure in the firm. That VP knows every aspect of the client’s business!